Privacy Policy

Introduction

Commercial Nation Roofing & Construction ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), Microsoft Ads Policy, and Google Ads Policy requirements.

Information We Collect

Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Property Information: Property address, type of property, and project details.
• Communication Data: Messages you send through our contact forms, emails, or phone calls.
• Payment Information: Billing address and payment details for services rendered.

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type.
• Usage Data: Pages visited, time spent on pages, referring website.
• Location Data: General geographic location based on IP address.
• Cookies: Small data files stored on your device (see our Cookie Policy for details).

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide quotes, complete projects, and deliver the services you request.
• Communication: To respond to your inquiries and send project updates.
• Payment Processing: To process payments and maintain accurate records.
• Marketing: With your consent, to send promotional communications about our services.
• Website Improvement: To analyze usage patterns and improve our website.
• Legal Compliance: To comply with legal obligations and protect our rights.

Legal Basis for Processing

We process your personal information based on:

• Contract: When processing is necessary to fulfill our contractual obligations to you.
• Consent: When you have given explicit consent for specific purposes.
• Legitimate Interest: When necessary for our legitimate business interests.
• Legal Obligation: When required by law or regulation.

Who Has Access to Your Data

Access to your personal information is limited to:

• Our Employees: Only those who need access to perform their job duties.
• Service Providers: Third parties who help us deliver services (payment processors, form handlers).
• Professional Advisors: Lawyers, accountants, and insurers when necessary.
• Legal Authorities: When required by law or to protect our legal rights.

Third-Party Sharing

We may share your information with:

• FormSubmit: Our form processing service that handles contact form submissions.
• Google Maps: For displaying our location on the map.
• Analytics Providers: With your consent, for website analytics.
• Advertising Platforms: With your consent, for targeted advertising (Google Ads, Microsoft Ads).

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for:

• Active Projects: Throughout the duration of the project and warranty period.
• Business Records: Up to 7 years for accounting and legal purposes.
• Marketing Lists: Until you unsubscribe or request deletion.

Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request limitation of processing in certain circumstances.
• Objection: Object to processing based on legitimate interest.
• Withdraw Consent: Withdraw consent at any time where consent is the legal basis.

To exercise these rights, contact us at support@cnroof.net or call +1 5593948852.

How to Request Data Deletion

To request deletion of your personal data:

1. Send an email to support@cnroof.net with the subject line "Data Deletion Request."
2. Include your full name and the email address or phone number associated with your data.
3. We will process your request within 30 days.
4. You may be asked to verify your identity before we process your request.

Note: Some data may be retained for legal or legitimate business purposes even after a deletion request.

Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS).
• Secure storage and access controls.
• Regular security assessments.
• Staff training on data protection.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the "Last updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Your Right to Lodge a Complaint

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.